Respecting your privacy

Pot Black Family Pool and Snooker Centres is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ which sets clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles.

This Privacy Policy sets out:
• matters of which you should be aware regarding information we may collect about you
• our policies on the management of personal information, and
• generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details include providing members with membership cards and rewards and advising members and customers of up-coming events. Privacy law requires us to collect personal information about you from you only if it is reasonable and practical to do so.
Pot Black Family Pool and Snooker Centres takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information, however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you or enable further sourcing of information to fulfill your request.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

Access to your personal information

Pot Black Family Pool and Snooker Centres is committed to responsible privacy practices and to complying with the National Privacy Principles contained in the Privacy Act. Except where the information which Pot Black Family Pool and Snooker Centres holds is exempt under the Privacy Act (such as employee information contained in Pot Black Family Pool and Snooker Centres employment records) individuals may access the personal information which Pot Black Family Pool and Snooker Centres holds about them. Please contact Pot Black Family Pool and Snooker Centres on (08) 9448 7600 for access to any of your personal information held by us. Of course, before we provide you with access to your personal information we will require some proof of identify.

Changes to the Privacy Policy and More Information

We may change this Privacy Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable efforts to bring those changes to the attention of our customers. An updated version of our Privacy Policy will be maintained on our website so that you have an understanding of the data we collect, how we use it, and under what circumstances we disclose it.